FREQUENTLY ASKED QUESTIONS (FAQS)
What can I do on SGMP’s eLearning platform?
You can:
1. Earn your CGMP
2. Register for upcoming live webinars
3. View past SGMP webinar recordings
4. Earn credit for on-demand professional development
5. Track your continuing education credits (CE)
I am a member of SGMP. Do I have to create a new login to access information on this platform?
No. Your login credentials are the same as those you use to access the SGMP website.
I am not a member of SGMP. Can I access courses and recordings through this platform?
Yes. You may browse available content such as webinars and courses at no cost. You will need to create a free SGMP profile (if you do not already have one) in order to register for a webinar or course, or to access on-demand recordings. Most eLearning content is free to members, so you may want to consider joining SGMP to take advantage of this member benefit.
What content is free?
All continuing education content is available at no additional cost to SGMP members. Members may also register for upcoming live webinars for free.
How do nonmembers access content through this platform?
Content is available to nonmembers for a fee. Please select the product to view its pricing information.
How do I access paid eLearning content through this platform?
Browse the catalog to view upcoming live and on-demand offerings. Then click the "Register" button to pay for your selected content. You will need to create a free SGMP profile (if you do not already have one) in order to register for a webinar, course, or event.
I was not able to attend a live webinar, when will the recording be available?
Webinar recordings are posted to SGMP’s eLearning platform within 72 hours of the live event.
Can I cancel my registration and request a refund for webinars and recordings?
No refunds will be given for any purchased live SGMP webinar or on-demand recordings. This applies to non-SGMP members only; live SGMP webinars and on-demand recordings are free for SGMP members.
Can I register someone else on this platform?
You may only register yourself for any event or recording on SGMP’s eLearning platform. If you would like to register someone else, please email education@sgmp.org.
Can I cancel my registration for courses and other live programs?
For live events (not including webinars and recordings), cancellations and refund requests must be made in writing to education@sgmp.org by the registration deadline listed for the live event. No refunds will be given after the registration deadline or for no-shows.
For self-paced courses, cancellations and refund requests must be made in writing to education@sgmp.org prior to starting the course.
If I want to pay with a check, when will I be able to access the product?
You will be able to access your purchased product once your check is received and processed by SGMP. Check payments for a live (non-webinar) event must be received at least one business day prior to the program or your registration will be cancelled; if a check payment for a live webinar is not received before the live date, the registrant will receive access to the webinar recording upon receipt of payment.
What are the system requirements for accessing a webinar?
All eLearning users must access on-demand recordings and live events from an up-to-date web browser (e.g., Google Chrome, Safari, Firefox, and Microsoft Edge) that supports HTML 5.
How long will I have to complete a self-paced course?
Self-paced courses are not time-limited. You may complete the course as long as it remains in our course catalog. However, for the CGMP exam, there is a time limit to complete the examination once started.
How is a self-paced course different from a live event?
Course registrants can start and move through the course at their own pace–pausing throughout–as they choose. Live events are of a limited duration with a designated start date and time.
How can I access my certificate of completion?
Once you have completed a course, you may download and print your certificate of completion by going to the course and clicking on the "Certificate" button.
Do I have to finish the entire course to access the certificate of completion?
Yes, you have to complete the entire course in order to access a certificate.
How do I track my credits for CGMP recertification?
You must enroll in the recertification package in your learning account. Once you have enrolled in re-certification, the system will automatically track all credits earned online and at SGMP National events. We will begin tracking chapter-earned credits soon!
If I have other questions that were not addressed in this FAQ, who should I contact?
Please contact SGMP at education@sgmp.org or (703) 549-0892.
